JON HAVENS – DIRECTOR OF TRAINING

Jon is a Graduate of Dallas Baptist University with a Bachelor of Science with a dual focus of Business Development and Biblical Studies. Before entering the insurance industry, he had secured over 10 years of experience in several construction fields. He also served as a damage control firefighter in the United States Navy for 4 years.

Jon entered the insurance industry during Hurricane Katrina in 2005 at a friend’s request and discovered he enjoyed the challenge and helping people through claims handling. He now has over a decade of insurance claims experience. He has worked as both an independent catastrophe and an insurance carrier staff employee. He has extensive experience in home, personal property, additional living expenses, commercial buildings, business income, property liability, personal liability, and auto claims handling.

MARLA HANSEN – AIA LEAD TRAINER

Marla attended Redlands Community College, Oklahoma City University and most recently, the University of North Florida, majoring in Business Psychology. Prior to entering the insurance industry, she had extensive business management and human resources experience. She served as project manager for AOL as well as a regional manager for Aaron’s Sales and Lease. Her focus with both companies was performance management and training. Her extensive management and training experience have proven to be a unique asset for AIA and CRU group.

Marla began her career in insurance during Hurricane Irma, September 2017 as a Property Claims File Examiner. As a file examiner, she quickly realized the insurance claims management and training was an ideal career transition for her task and detail-oriented skillset and people focused management experience. Along with File Reviewing, Marla has extensive training and claims handling experience with Symbility, Xactimate, and Team Leading.

GREGG G. NELSON – AIA LEAD TRAINER

Gregg retired from the US Air Force and worked several years as a Federal Senior Investigator. After leaving the federal government, he then went to work in the private sector.  He worked in senior management for a publicly traded computer manufacturing company.  Gregg’s prior work experience brings a unique perspective to the insurance adjusting fields.

Gregg entered the insurance claims handling industry during Hurricane Matthew.  Whether it is reviewing files or supporting both the insured and insurance company through the claims process, Gregg brings a unique perspective that covers all aspects of the insurance claims industry.

BRANDI GARCIA – AIA LEAD TRAINER

Brandi attended Tarrant County College, majoring in Business Management.  Prior to entering the insurance industry, she had extensive call center and training experience. She served as a Team Trainer for Bank of America Mortgage department focusing on collection agent’s performance and training.

Brandi began her career in insurance in April 2014 as an Auto Total Loss Adjuster.  As an Auto Adjuster, she quickly realized the insurance claims management and training was an ideal career transition for her task and detail-oriented skillset and people focused learning experience.

VICTOR BURGOS – AIA LEAD TRAINER

Prior to entering the claims handling industry, Victor entered the Real Estate Industry in 2001.  Victor is a licensed Real Estate Broker, Professional Home Inspector, and Certified Residential Appraiser. He also has previous instructor history training others for Hazmat, CPR, Respirator, Real Estate, Home Inspections & Residential Appraisals.  Before entering the Insurance & Real Estate industry, he also served as an Aircraft Mechanic in the United States Navy for 13 years (Licensed – Airframes and Powerplant Mechanic).

Victor entered the insurance claims handling industry in 2007 as a licensed insurance agent and adjuster.  He has extensive claims handling experience in home, personal property, property liability, personal liability, and auto claims handling.

IAN ENCARNACION – AIA TRAINER

Ian attended Sheridan College studying Marketing and Business Administration.  Ian entered the insurance industry in 2007 as a staff adjuster for one of the top 3 insurance carriers in Canada.  He furthered his career as an independent adjuster for two of the largest Canadian adjusting firms.

He has extensive experience in property, automobile property damage, bodily injury, and commercial general liability claims. Throughout his career he has also trained and coached extensively on adjusting best practices in each of these lines.