Our Faculty

MARC POWELL – DIRECTOR OF TRAINING

Marc started in the insurance industry over 20 years ago after leaving a career in home building. He started as a Staff Adjuster working foundation and environmental claims and in 2006 he moved to the independent side of the adjusting industry handling catastrophe claims.

Marc has experience as a Manager, Team Lead and Supervise with two of the largest global adjusting firms. With his experience in natural and manmade catastrophe, homeowners, commercial, environmental, attorney and public adjuster represented and litigated claims, Marc has a passion to mentor and train adjusters to make the next step in their careers.

MARLA HANSEN – AIA LEAD TRAINER

Marla attended Redlands Community College, Oklahoma City University and most recently, the University of North Florida, majoring in Business Psychology. Prior to entering the insurance industry, she had extensive business management and human resources experience. She served as project manager for AOL as well as a regional manager for Aaron’s Sales and Lease. Her focus with both companies was performance management and training. Her extensive management and training experience have proven to be a unique asset for AIA and CRU GROUP.

Marla began her career in insurance during Hurricane Irma, September 2017 as a Property Claims File Examiner. As a file examiner, she quickly realized the insurance claims management and training was an ideal career transition for her task and detail-oriented skillset and people focused management experience. Along with File Reviewing, Marla has extensive training and claims handling experience with Symbility, Xactimate, and Team Leading.

GREGG G. NELSON – AIA LEAD TRAINER

Gregg retired from the US Air Force and worked several years as a Federal Senior Investigator. After leaving the federal government, he then went to work in the private sector.  He worked in senior management for a publicly traded computer manufacturing company.  Gregg’s prior work experience brings a unique perspective to the insurance adjusting fields.

Gregg entered the insurance claims handling industry during Hurricane Matthew.  Whether it is reviewing files or supporting both the insured and insurance company through the claims process, Gregg brings a unique perspective that covers all aspects of the insurance claims industry.

VICTOR BURGOS – AIA LEAD TRAINER

Prior to entering the claims handling industry, Victor entered the Real Estate Industry in 2001.  Victor is a licensed Real Estate Broker, Professional Home Inspector, and Certified Residential Appraiser. He also has previous instructor history training others for Hazmat, CPR, Respirator, Real Estate, Home Inspections & Residential Appraisals.  Before entering the Insurance & Real Estate industry, he also served as an Aircraft Mechanic in the United States Navy for 13 years (Licensed – Airframes and Powerplant Mechanic).

Victor entered the insurance claims handling industry in 2007 as a licensed insurance agent and adjuster.  He has extensive claims handling experience in home, personal property, property liability, personal liability, and auto claims handling.

IAN ENCARNACION – AIA TRAINER

Ian attended Sheridan College studying Marketing and Business Administration.  Ian entered the insurance industry in 2007 as a staff adjuster for one of the top 3 insurance carriers in Canada.  He furthered his career as an independent adjuster for two of the largest Canadian adjusting firms.

He has extensive experience in property, automobile property damage, bodily injury, and commercial general liability claims. Throughout his career he has also trained and coached extensively on adjusting best practices in each of these lines.